Adobe RoboHelp – The Help and Training Connection

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When: October 4, 2011 at 1pm est

Does your organization document policy and procedure and create separate classroom training materials? Many organizations do. If your documentation is “single sourced,” the policy and procedure and training documentation is all updated simultaneously. If it’s not “single sourced”, the result is a documentation maintenance headache.

Beth Gerber, co-owner and President of Lightext, Inc. will showcase a RoboHelp project that is being multi-tasked for the customer service department of a mortgage servicing company. Beth will demonstrate how through the use of conditional build tags and multiple TOCs, one RoboHelp project can be customized for three outputs: an online policy and procedure manual, a trainer’s leader’s guide and a participant’s manual for classroom training.